Auralytics
Voice and Audio Intelligence
Automate quality monitoring and coaching in your call center with AI-driven transcriptions and sentiment analysis. Transform every customer conversation into actionable business intelligence.
Voice Intelligence
Turn every conversation into a searchable, analyzable data point with our advanced audio processing engine.
Neural Transcription
Industry-leading speech-to-text accuracy with support for accents, dialects, and industry-specific jargon.
Sentiment Analysis
Detects emotional nuance, customer frustration, and agent empathy in real-time.
Automated QA Scoring
Scores 100% of calls against your compliance rubrics and service standards instantly.
Multi-Language Support
Native support for English, Hindi, Marathi, and code-switching (Hinglish) conversations.
Compliance Monitoring
Automatically flags PII, script deviations, and regulatory risks for immediate review.
CRM Integration
Pushes summaries, scores, and coaching notes directly into Salesforce, Zendesk, or HubSpot.
Audio Intelligence Pipeline
Our automated pipeline handles every stage of the conversation lifecycle, transforming raw audio into structured business insights.
Multi-Format Capture
Ingests WAV, MP3, M4A, and more with high-fidelity preservation.
Neural Transcription
Industry-leading speech-to-text with word-level accuracy and timestamps.
Code-Switching Support
Native understanding of Hinglish and mixed-language regional dialects.
Sentiment Analysis
Identifies agent empathy, customer frustration, and emotional trends.
Topic Clustering
Automatically groups calls by subject matter to identify systemic issues.
Automated Scoring
Objective performance ranking based on resolution and compliance.
Core Architecture
Our end-to-end neural framework transforms raw audio streams into validated digital intelligence with surgical precision.
Omni-Channel Capture
Ingests audio from any source—VoIP, PSTN, or recorded files. Auto-normalizes volume, removes background noise, and separates speakers.
- WAV / MP3 / M4A Support
- Noise Cancellation
- Speaker Diarization
Neural Transcription
Our transformer models transcribe speech in real-time with near-human accuracy, handling mixed languages (Code-Switching) effortlessly.
Sentiment & QA
Analyzes emotional tone, detects compliance breaches, and scores agent performance automatically against your rubric.
Actionable Insights
Extracted data is visualized in dashboards and pushed to your CRM. Coaches get alerts for critical feedback sessions.
- CRM Sync
- Live Dashboards
- Coaching Reports
Business Value & Benchmarks
Measurable efficiency gains achieved through advanced audio intelligence.
Transcription WER
Word Error Rate on multi-speaker calls.
Sentiment F1 Score
Accuracy in identifying emotional valence.
Processing Latency
Average time to analyze a 5-minute call.
Work Reduction
95% decrease in manual listening requirements.
Lower Costs
85% reduction in QA operational expenses.
Zero-Risk Audits
98.7% compliance monitoring across all calls.
Instant Access
Searchable transcripts available instantly.
Frequently Asked Questions
Everything you need to know about Auralytics implementation.
Which languages are supported?
Auralytics natively supports English, Hindi, and Marathi, including advanced code-switching (Hinglish) common in regional call centers.
Can it integrate with our current CRM?
Yes, Auralytics offers seamless integration with major CRMs like Salesforce, Zendesk, and Freshdesk.
How does it handle security and privacy?
All data is encrypted end-to-end. We offer PII redaction features to automatically mask sensitive customer information in transcripts.
What is the processing capacity?
Auralytics is built for extreme scale, capable of processing thousands of hours of audio daily with sub-second latency for analysis.
Hear What Matters.
Ignore the Noise.
Join industry leaders using Auralytics to transform their customer support centers into data-driven success engines.